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300px FAQ — answers to all your questions
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From account setup to payments, bonuses, and betting rules — our FAQ section has clear answers to everything you need to know.

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If you have any questions while using 300px, this FAQ This page is your fastest route to answers. We've organised the most frequently asked questions all in one place — covering account registration, payment methods, bonuses, Sports Betting, games, and security.

Every answer here is written from real experience. Use the search box above or click a category tab to quickly find what you need.

Account FAQs 7
Registration, login & profile updates

On the registration page Enter your name, email address or mobile number, and a password. Complete the email or SMS verification. Your 300px account will be ready in just 2–3 minutes. Registration is completely free.

Each user may only register one account. Creating multiple accounts violates our terms and conditions, and both accounts may be suspended. If you run into any issues, Help Center Contact us.

On the login page Click the "Forgot Password?" link. Enter your registered email address or mobile number. A reset link or OTP will be sent to you. Set your new password and log in again.

KYC verification typically requires a clear photo of your National ID (NID) or passport, along with a selfie. Verification must be completed before making any withdrawals. Once documents are submitted, the process is usually completed within 24–48 hours.

Help Center's Contact us via Live Chat. Before closing your account, make sure all remaining balance has been withdrawn. As part of responsible gaming, we also offer a self-exclusion option.

After logging in, go to the "My Account" section. From there you can update your name, address, and phone number. Changing your email address may require additional verification.

Yes, you can easily create an account from any smartphone browser through our fully mobile-friendly interface. No separate app installation required.
Payments & Transactions 7
Deposits, withdrawals & payment methods

Deposits are supported via all major mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. Online bank transfers are also accepted. All payment methods are fully secure and encrypted.

The minimum deposit amount may vary depending on the payment method. Generally, deposits start from BDT 100. Check the Cashier section for the latest limits, or Help Center Ask us.

In most cases, deposits hit your wallet instantly — within just a few seconds. Occasionally, bank or network issues may cause a delay of 5–15 minutes. If your deposit hasn't arrived after 30 minutes, please contact support.

Withdrawal requests are typically processed within 12–24 hours. Completing KYC verification speeds up the process. Requests made on weekends may take a little longer.

300px charges no withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees, which are outside our control.

Any balance not used in betting or games can be withdrawn. However, bonus balances are subject to wagering requirements. For more details, visit our Terms & Conditions Read more.

First, make sure your mobile banking account has sufficient balance. Keep your transaction reference number handy and Help Center Let us know — we'll get it sorted quickly.
Bonuses & Promotions 6
Welcome Bonus, Cashback & Wagering

Register and make your first deposit. A bonus will be automatically credited to your account at the applicable rate on your deposit. Visit the Promotions page for current bonus offer details.

Before withdrawing bonus funds, you must place bets totalling a specified amount — this is the wagering requirement. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 30,000 in total bets.

Logging in daily gives you a chance to earn loyalty points or a daily bonus. Regular players who advance to the VIP program receive even bigger rewards. Check the Promotions section for full details.

Cashback is paid on net losses above a set amount, calculated on a weekly or monthly basis. It's credited directly to your wallet and typically comes with lower wagering requirements.

Yes — when you refer a friend and they register and make a deposit, you'll receive a bonus. You can find full details of the referral program in your account dashboard.

If the wagering requirement isn't met within the specified period, the bonus balance is automatically forfeited. Your original deposit balance remains unaffected. Bonus validity is generally 7–30 days.
Sports Betting 6
Betting Rules, Odds & Live Betting

You can bet on cricket, football, tennis, basketball, volleyball, and hundreds of other sports. All major events are covered — Bangladesh cricket matches, IPL, BPL, the FIFA World Cup, and more. For full details, Sports Betting Visit the page.

Live betting lets you place bets in real time while a match is in progress. Odds shift constantly based on how the game unfolds. It's a favourite among experienced bettors because of the greater opportunity to apply strategic thinking.

300px uses decimal odds. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (including your original BDT 100 stake). Higher odds mean a lower chance of winning but a bigger payout.

If a match is cancelled or postponed, your full stake is generally refunded. However, specific rules may apply in certain cases. For more details, Terms & Conditions Read more.

The minimum bet generally starts from ৳10. Maximum limits vary by event and market. Higher limits are available for VIP members. Check the market details on the betting page for specifics.

A parlay bet lets you combine multiple events into a single wager — win them all and the payout is significantly larger. The risk is higher, but so is the reward. You can easily build a parlay slip on 300px.
Casino & Games 5
Slots, Live Casino, Jackpot

We offer slots, Live Casino (Baccarat, Roulette, Blackjack), fishing games, crash games, lottery, and many more categories. Games page You can view the full list.

Yes, many games have a demo mode where you can play without real money. It's a great way to learn new games and practice strategies. However, demo mode may not be available for jackpot and Live Casino games.

In jackpot games Jackpots can be won through specific symbol combinations or random triggers. Progressive jackpot prizes grow continuously over time. Betting at the maximum stake gives you the best chance of hitting a jackpot.

Yes, all games on 300px use RNG (Random Number Generator) technology, independently verified by a third party. Every game outcome is completely random and cannot be manipulated by anyone.

On the new games page All recently added games are available here. New games are added regularly. Use the search box or category filters to find your favourite games with ease.
Security & Privacy 5
Data protection, two-factor authentication & Responsible Gaming

Yes. 300px uses SSL encryption and modern data protection measures. Your personal information is never shared with any third party. To learn more, Privacy Policy Read more.

Go to "Security" under Account Settings and enable 2FA. You'll need to enter an OTP each time you log in. This adds an extra layer of protection to your account.

Change your password immediately and Help Center Notify us. Our security team will lock the account and investigate. You can review your login history from your account settings.

Yes, 300px is a licensed and regulated gaming platform. We are committed to fair play, responsible gaming, and the protection of our users. To find out more, About Us Read more.

Deposit limits, session time limits, cooling-off periods, and self-exclusion options are all available. To learn more, Responsible Gaming Visit the page.
Quick Help
Didn't find your answer? Our support team is available 24 hours a day, 7 days a week. Help Center Chat with us directly via Live Chat.
Popular Questions
Contact us by email

For complex issues, feel free to reach us by email.

support@300px.app
Why Choose 300px

300px's Key Features

300px is trusted by millions of users across Bangladesh. Find out what sets us apart.

🔒
Top-Level Security
Your account and funds are fully secured with SSL encryption, 2FA, and advanced firewall protection.
⚡
Instant Payments
Instant deposits and fast withdrawals via bKash, Nagad, and Rocket. No hidden charges — the entire process is fully transparent.
🎁
Exciting Bonuses
Welcome bonus, daily rewards, cashback, and referral bonus — there's a reward waiting at every step.
🏆
Massive Game Library
From slots to Live Casino, Sports Betting to jackpots — thousands of games, all in one place. New games added regularly.
📱
Mobile-First Experience
Play seamlessly from any smartphone or tablet. Get the full experience right in your browser — no app needed.
🎧
24/7 Bangla Support
Live chat support in Bengali is available around the clock. Getting you a fast, effective resolution is our top priority.
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