From opening an account to withdrawing winnings, understanding bonuses to fixing game issues — find answers to all your questions in Bengali at the 300px Help Center.
Help with registration, login, password reset, profile updates, and verification.
12 guidesHow to deposit via bKash, Nagad, and Rocket, plus solutions to common deposit issues.
8 guidesWithdrawal rules, timelines, limits, and solutions to common issues.
6 GuidesTerms and conditions for the welcome bonus, free spins, cashback, and other promotions.
10 guidesGames not loading, bets deducted but rounds not starting, game freezing issues.
9 GuidesAccount security, two-factor authentication, and reporting suspicious logins.
7 guidesA guide to playing 300px on your smartphone, including browser settings and performance tips.
5 guidesLimit settings, self-exclusion, cooling-off periods, and support resources.
4 Guides
Many people assume opening an account on an online gaming platform is complicated. At 300px, the entire process takes just a few minutes. Simply follow the steps below.
Go to the 300px registration page and create an account with your mobile number or email. The whole process takes under 2 minutes.
Verify your account using the OTP sent to your mobile. Uploading your KYC documents will increase your withdrawal limit.
Deposit via bKash, Nagad, or Rocket. The minimum amount is very low, so you can start even on a small budget.
Your welcome bonus will be credited as soon as your deposit goes through. Then just pick your game and start playing.
To create an account on 300px, you'll need an active mobile number or email address. Fill in your name, date of birth, mobile number, and password in the registration form. Users under 18 are not eligible to register.
Click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. Your password must be at least 8 characters long and include numbers and special characters.
KYC verification is mandatory for large withdrawals. Simply upload a photo of your national ID or passport. Verification is typically completed within 24 hours.
Entering the wrong password five times in a row will temporarily lock your account. Wait 30 minutes or contact support. You can also unlock it through email verification.
Depositing at 300px is fast and completely secure. You can deposit via three popular mobile banking options — bKash, Nagad, and Rocket. Funds are typically credited to your account within just 1–5 minutes.
| Payment Methods | Minimum | Time | Status |
|---|---|---|---|
| BKash | ৳200 | 1–3 minutes | Instant |
| Nagad | ৳200 | 1–3 minutes | Instant |
| Rocket | ৳500 | 3–5 minutes | Instant |
| Bank Transfer | ৳1,000 | 1–24 hours | Standard |
Payment deducted but not credited to your account? Note the transaction ID and send it to support. If it's not resolved within 1 hour, reach out via live chat.
Withdrawing your winnings at 300px is simple, but there are a few rules to follow. Before submitting a withdrawal request, make sure your KYC verification is complete and all bonus wagering requirements have been met.
Standard withdrawals are processed within 30 minutes to 4 hours. VIP members receive priority processing. Minor delays may occur on bank holidays.
Withdrawals are most commonly blocked due to incomplete KYC, unmet bonus wagering requirements, or a mismatch between the deposit and withdrawal account numbers. Providing the correct information resolves the issue.
Bonus funds cannot be withdrawn directly. They convert to real balance only after you've placed the required amount in bets. Wagering requirements vary for each bonus.
300px's bonus system is straightforward, but each offer comes with its own terms you should know upfront. Always read the terms and conditions before claiming a bonus.
| Bonus type | Amount | Wagering | Validity |
|---|---|---|---|
| Welcome Bonus | Up to 100% | 30x | 30 days |
| Free Spins | 50 Spins | 20x | 7 days |
| Reload Bonus | Up to 50% | 25x | 14 days |
| Cashback | 10% Weekly | 1x | 7 days |
Refresh your browser and clear your cache and cookies. Make sure JavaScript is enabled. Try switching to Wi-Fi instead of mobile data.
This is usually caused by a dropped internet connection. Check your bet history — the bet will typically appear there. If it doesn't, contact support with the game ID.
Close background apps. Enable low-graphics mode (in game settings). Use the latest version of Chrome or Firefox.
Don't panic if your game freezes mid-session. Just reload the page and return to the game — most games will resume right where you left off. If not, check your game history.
Getting support on many online platforms can be frustrating — responses come in English, or you're left waiting for hours. 300px understands this, which is why our support team works entirely in Bangla. Just explain your issue in your own language — we'll understand and we'll help.
300px live chat support is available 24 hours a day, 7 days a week. Most general queries are answered within 2–5 minutes. For more complex issues, we aim to respond within 4 hours.
Many minor issues can actually be resolved on your own. This help center covers the most common problems in detail — chances are you'll find your answer here. If not, reach out to our support team.
At 300px, great support means more than just answering questions — it means making every player's experience smooth and enjoyable. Our support team is always ready to help new players get started, not just resolve issues.
Live chat is the fastest way to get instant support. Most queries are answered within 2–5 minutes.
Active 24/7For complex issues, email us with full details. Attaching screenshots helps us resolve your issue faster.
support@300px.appReach support easily from your mobile. You can also share screenshots to describe your issue.
9:00 AM – 11:00 PMFind answers to the most frequently asked questions all in one place. Check here before reaching out to support.
View FAQ
Online gaming in Bangladesh is no longer just for the young. People of all ages and professions use 300px — some to unwind during a work break, others to enjoy a relaxing evening at home. The 300px Help Center is designed with every type of player in mind.
We always keep one thing in mind — technology isn't easy for everyone. For those playing online for the first time, even a small issue can feel overwhelming. That's why the 300px help center explains everything in plain language, step by step.
Whether it's a deposit issue or a game not loading, 300px's support team is always here for you. We know your time is valuable, so we work to resolve issues as quickly as possible. No confusing English forms, no automated bot replies — a real person will listen to your problem.
300px takes responsible gaming seriously. If you feel your gaming habits are getting out of control, our support team can help you set up self-exclusion or deposit limits. It's not a sign of weakness — it's the smart thing to do.
Every player's account information on 300px is kept strictly confidential. We will never call you to ask for your OTP or password. If anyone contacts you claiming to be from 300px and requests this information, report it to support immediately.
At the end of the day, 300px is more than just a gaming platform — it's a trusted community. Millions of Bangladeshis play here safely every day. If you have any concerns or feedback, let us know. We're always listening and committed to improving.